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Master Thesis

Conception et développement de Gecko : logiciel de gestion de l'activité et de la connaissance d'une équipe de support informatique

Abstract : The analysis of the activity and knowledge management methodology used by Projects and Tests Environments Support team, pointed out a need of a specific tool for the team. Team members' interviews allowed determining their needs and the constraints of the conception and the development of such a tool. The functional and technical solutions recommended a database developed with ACCESS 2003. A simple interface allowing to record the activity within a short delay and to create a documentation of the knowledge acquired. The software is named GECKO. A test strategy is put in place. It covers:
- The unit testing performed by the database developer, in order to validate the technical structure of GECKO.
- The final users testing which validate the functional structure of GECKO.
- Users' training.
- Testing defects management.
A deployment guide is set up for GECKO's installation on user's computer. A roll back strategy is planned in case of issues. An annual maintenance of GECKO is planned. Updates will also be performed, mainly the connection of the database to SQL Server 2005 and an improved user's interface by using Visual Basic 6.5.
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Master Thesis
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Submitted on : Tuesday, March 8, 2011 - 4:43:42 PM
Last modification on : Sunday, February 14, 2021 - 8:57:23 PM
Long-term archiving on: : Thursday, June 9, 2011 - 2:55:19 AM

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Elina Lawson-Body. Conception et développement de Gecko : logiciel de gestion de l'activité et de la connaissance d'une équipe de support informatique. Génie logiciel [cs.SE]. 2011. ⟨dumas-00574751⟩

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