Skip to Main content Skip to Navigation
Master Thesis

La prévention des risques dans les TPE/PME : quelle est la place d'un site internet institutionnel dans la communication en santé et sécurité au travail ?

Abstract : In France, the very small, small and middle size companies (VSEs and SMEs) represent 99.7% of the French companies with more than 10 million employees. It exists, for them, many and various risks of accidents. Numerous studies show that these companies are facing real difficulties to prevent professional risks. With these findings, the French government strengthened the support of VSEs and SMEs in their preventive actions and decides to launch in January 2009 the website "travailler-mieux". But the question is whether a website is appropriate for communicating Occupational, Health and Safety (OSH) at work information to VSE/SME. To answer this, it was necessary to define an evaluation process of institutional websites, non-existent before this study. The site assessment of "travailler-mieux" was done first, by analyzing the responses of visitors to the questionnaire posted on the website, then by studying the statistics of the marker website (Google Analytics) and finally by evaluating the rate of compliance of the site to the charter ergonomics (ergonomics, security and accessibility) defined by the DGME for government sites. The different results obtained show that a website, such as "travailler-mieux" is best suited and appropriate to provide information on OSH and even for VSE/SME. The survey results posted online show that this website responds largely to expectations of visitors and especially to VSE/SME. The increase in visits between year 2009 and the year 2010 (twice) shows that it is increasingly used and so, that a website is a useful tool to communicate. Some suggestions from visitors confirmed by noncompliance with the ergonomic charter also show that the website "travailler-mieux" should be improved in terms of accessibility and ergonomics. However, the overall results of the study are very encouraging and shows that the Government and the DGT need to continue to update and improve it. The proposed process of evaluating institutional site seems judicious and meaningful. It will enable the DGT to improve services and other institutional sites to assess their site.
Complete list of metadata

Cited literature [1 references]  Display  Hide  Download

https://dumas.ccsd.cnrs.fr/dumas-00600223
Contributor : Cnam - Service Commun de la Documentation - Bibliothèque Centrale <>
Submitted on : Tuesday, June 14, 2011 - 11:53:57 AM
Last modification on : Friday, October 23, 2020 - 4:38:45 PM
Long-term archiving on: : Thursday, March 30, 2017 - 11:41:22 AM

Identifiers

  • HAL Id : dumas-00600223, version 1

Collections

Citation

Sonia Zahaf. La prévention des risques dans les TPE/PME : quelle est la place d'un site internet institutionnel dans la communication en santé et sécurité au travail ?. Environnement et Société. 2011. ⟨dumas-00600223⟩

Share

Metrics

Record views

1588

Files downloads

4896