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Master Thesis

Satisfaction et devenir des patients consultants aux urgences de Chambéry

Abstract : The aim of this study based on observation was to assess patients' satisfaction while considering their future as well. The emergency service at the Chambéry hospital caters to both medical and surgery. The population studied here represents all the patients who left the service on the same day of their visit during a given week. The phone calls were made between the 45th and the 75th days following their admittance. The study refers to 538 patients. 338 were able to give their opinions, including patients who left without any care. The overall satisfaction is 80.2%. The medical care based on the information given by the diagnosis was estimated as "good" in 84.5% cases, regardless of the fact that the physician was a senior or a junior. The perceived waiting-time was a factor for dissatisfaction. 60% of the patients considered it short or reasonable and 40% considered it long. But when it was considered long, 75% thought it was legitimate. The treatment of pain while waiting, especially pains from medical origin, was quite insufficient as 56% of suffering patients received no pain-killer. As to the future, 41.7% made another visit as expected, that is to say with a physician within precise date limits. 58.3% were not invited for another visit but among them, 59 patients had to see a physician again. This number corresponds to 17.8% of those who answered with a satisfaction rate of 55 %, thus revealing an average or bad medical care. In this category of those seeing a physician again "without being invited to", only 29.4% had been given self-observation instructions requiring new medical advice. Advisory notes regarding self-observation to be given to the patients could be a solution.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-00628997
Contributor : Jean-Hugues Morneau <>
Submitted on : Tuesday, October 4, 2011 - 4:16:57 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:16 AM
Long-term archiving on: : Thursday, January 5, 2012 - 2:31:05 AM

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  • HAL Id : dumas-00628997, version 1

Citation

Guillaume Deschanel. Satisfaction et devenir des patients consultants aux urgences de Chambéry. Médecine humaine et pathologie. 2010. ⟨dumas-00628997⟩

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