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Master Thesis

Concevoir la démarche qualité dans une formation pour public spécifique. De la planification à l'évaluation

Abstract : In the context of an intensive French training for professionals, this thesis records a process of quality improvement, from planning to evaluation. Settled in politic engineering, this project focuses on the program actors' needs, and on the best answer to give them. Those needs are very different but can be gathered by a common aspiration of reaching an optimal functioning of the program, and satisfactory results. At the heart of this system, we first dedicate our attention to the learners, all employees from the French petrol company Total based in Angola. Following the French for specific purpose methodology, after indentifying their linguistic needs according to their professional area, we propose a new version of the teaching and training program. Beyond the pedagogical engineering, the quality approach is extended to the global system we work on. On each one for the process, taking as a basis a well-established frame of reference, a set of improvements are thought and implemented by the actors of the program. This way, we show that quality improvement has to be conceived on a double technical and human perspective.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01015477
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Submitted on : Thursday, June 26, 2014 - 3:20:02 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:17 AM
Long-term archiving on: : Friday, September 26, 2014 - 12:25:28 PM

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  • HAL Id : dumas-01015477, version 1

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Amandine Grisard. Concevoir la démarche qualité dans une formation pour public spécifique. De la planification à l'évaluation. Sciences de l'Homme et Société. 2014. ⟨dumas-01015477⟩

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