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Master Thesis

Avantages d’Internet par rapport à une consultation médicale : étude qualitative du point de vue des patients

Abstract : OBJECTIVE: In recent years, Internet has become an important tool in many aspects of our daily life. Unsurprisingly, searches on health related problems have followed an exponential growth. Hence, Doctors must now learn to adapt their practice to this new reality. The primary objective of this study was to determine the benefits gained from health information found on the Internet compared to a medical consultation. METHOD: This was a qualitative study on patients who, at least once, used the Internet in search of medical information. Four focus groups with patients and six individual semi-structured interviews were organised with Doctissimo platform users until data saturation. All interviews were recorded and transcribed for analyse with subsequent triangulation of data. RESULTS: This study demonstrates that the advantages of the Internet compared to a medical consultation were: access to a greater diversity and quantity of information, in particular on possible alternative and more personalised treatments, easier and faster accessibility, with sometimes rapid solutions for benign problems avoiding the need for a consultation, increased control on their health, anonymity and finally free access. Criticisms towards Doctors were the paucity of information given during the medical interview and their lack of time to provide comprehensive care. CONCLUSION: The Internet allows patients, who are not looking for a Doctor-patient relationship in which they are paternalize, to become a committed player in their own health. They wish to create a collaborative relationship where communication takes center stage.
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Master Thesis
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Contributor : Jean-Hugues Morneau <>
Submitted on : Thursday, June 25, 2015 - 4:37:10 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:18 AM
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  • HAL Id : dumas-01168349, version 1


Chloé Moulin, Coline Nicolotto. Avantages d’Internet par rapport à une consultation médicale : étude qualitative du point de vue des patients. Médecine humaine et pathologie. 2015. ⟨dumas-01168349⟩



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