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Master Thesis

Construction d'une échelle d'évaluation de la relation médecin-patient en médecine générale

Abstract : INTRODUCTION: The communication a doctor has with the patients plays a central role during the conversation. It is a decisive element in the doctor-patient relationship as well as for the quality of the ensuing treatment. However, there is currently in France no validated tool for the assessment of the quality of this communication. Our work follows a first thesis which put forward 39 quality requirements for the doctor-patient communication. The purpose of our work was to obtain a consensus among the experts so as to confirm the relevance of these 39 requirements and to bring this grid down to less than 15 requirements so that it can be validated and be used easily. We concluded this work with an external pre-validation. METHOD: We sent emails to a sample group of experts who were anonymous to one another. These experts were predominantly general practitioners but also psychiatrists and psychologists. The Delphi method was used to reach a consensus between the experts. RESULTS: A consensus emerged after three Delphi rounds. In the first round 45 experts answered, in the second round 39 experts answered and 42 in the third round. The experts eliminated 25 requirements from this grid and a 14-requirement grid was thus obtained. CONCLUSION: The assessment tool thus obtained is a short scale which is easy to use during a consultation, out of any context of emergency. An external validation of this tool by an adequate number of assessors is nevertheless necessary so that the tool can be issued on a larger scale and used in teaching, particularly for junior doctors in training.
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Master Thesis
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Contributor : Jean-Hugues Morneau <>
Submitted on : Thursday, June 25, 2015 - 5:42:02 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:18 AM
Long-term archiving on: : Friday, October 9, 2015 - 5:55:18 PM


  • HAL Id : dumas-01168404, version 1


Clément Boguet, Clémentine Ariot. Construction d'une échelle d'évaluation de la relation médecin-patient en médecine générale. Médecine humaine et pathologie. 2015. ⟨dumas-01168404⟩



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