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Master Thesis

Enquête de satisfaction des patients vis-à-vis de leur médecin traitant et de la prise en charge coordonnée avec les autres professionnels de santé à l'île de La Réunion en 2014

Abstract : Introduction: Patient satisfaction is a tool for improving the quality of care essential to all professional approach, and can be measured by the questionnaire used in the study EUROPEP (1999-2001, in 16 countries including France). We wanted to evaluate it and extend it to support ordinated care, essential competence of the General Medicine. The objectives are to assess the overall level of patients satisfaction in Reunion Island to their doctor and the coordinated care, and assess the determinants. Method: Opinion survey of 225 questionnaires completed by patients in the waiting room in 25 randomized general practice late 2014. Results and Discussion: the response rate is 75.5%. The level of satisfaction vis-à-vis the physician (60.1%) and relationships with local stakeholders (51.2%) are excellent, less for the practice (46.6%) and relationships with specialists (35.3%). The items are satisfactory confidentiality of data, writing a letter by the doctor and the management of prescription refills opposed to waiting time. Answers profiles are improving over time to be superimposed to European profiles. Factors influencing satisfaction are an excellent self-rate health (+ 50% p = 0.000) and a young doctor (+ 1%, p = 0.012), data confirmed internationally. The free patient responses are essentially: doctor, listening, good, satisfaction, available, competent, professional, and relationship advice.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01202573
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Submitted on : Monday, September 21, 2015 - 1:21:44 PM
Last modification on : Wednesday, August 23, 2017 - 4:30:48 PM
Long-term archiving on: : Tuesday, December 29, 2015 - 8:57:49 AM

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Claire-Lise Lacombe. Enquête de satisfaction des patients vis-à-vis de leur médecin traitant et de la prise en charge coordonnée avec les autres professionnels de santé à l'île de La Réunion en 2014. Médecine humaine et pathologie. 2015. ⟨dumas-01202573⟩

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