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Master Thesis

Automatisation du troubleshooting et de l'analyse d'impact sur les plateformes de service

Abstract : To stay present in a highly competitive market of mobile telephony, Bouygues Telecom, the third French operator must offer a large range of services to its customers including value-added services SMS called SMS +. To do this, he has to work in partnership with various content providers. In a win-win, the company must ensure that these partners a sufficient quality of service. This requires a minimization of impacts to incidents by improving the time resolution as a first step and rapid communication of these impacts to those affected in a second time. This study shows the different actions in this direction. It describes the development of a tool for troubleshooting and quantification of impact in case of incidents. This document also presents succinctly the platform on which these projects are based. It describes also all the work and inputs generated for the company.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01222241
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Submitted on : Thursday, October 29, 2015 - 2:59:15 PM
Last modification on : Saturday, February 8, 2020 - 12:14:02 PM
Long-term archiving on: : Friday, April 28, 2017 - 4:47:12 AM

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  • HAL Id : dumas-01222241, version 1

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Alain Sakalala. Automatisation du troubleshooting et de l'analyse d'impact sur les plateformes de service. Informatique [cs]. 2012. ⟨dumas-01222241⟩

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