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Master Thesis

La gestion du "back office" : conseils pour un futur pharmacien titulaire d'officine

Abstract : The principal mission of a pharmacist is to listen to his patients, to advise them and distribute their prescribed medication, always having constantly to mind the very human dimension of his work. However, in order to deliver this service well, the managing pharmacist has to take up the daily challenge of having a well organized and managed "back office" to his pharmacy. This challenge results not only from the large variety of fields in which he has to have proven expertise, but also from their interaction and necessary integration within the much larger system of Health in France. This thesis proposes a non-exhaustive analysis of essentiel areas necessary for an efficient functionning of a pharmacy: IT system, médicine management, staff management. Each of these areas has been reviewed making a clear distinction between those aspects linked to any commercial activity and those linked specifically to a pharmacy. The IT system ! describes, amongst other aspects, the tools necessary for the integration of a pharmacy within the French Public Health system: third-party payer, pharmacist/médicine/drug data-base, pharmaceutical files. Médicine management includes domains such as - automated médicine management, heat-sensitive product management, the preparation of prescription doses, the financial management of the products. Within staff management, all the elements necessary for good team management are analysed - tasks to be performed, functions, recrutement, vacation leave, salaries - based on, amongst other elements, the legislation governing pharmacies(Social Security Code, Labor Law, Collective Bargaining Agreement). The analysis of the legal and regulatory aspects, fundamental to a pharmacy, is a common denominator to all the chapters.
Document type :
Master Thesis
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Contributor : Bu Carreire Université de Bordeaux <>
Submitted on : Thursday, February 18, 2016 - 12:24:57 PM
Last modification on : Wednesday, August 23, 2017 - 4:40:49 PM
Long-term archiving on: : Thursday, May 19, 2016 - 10:37:03 AM


  • HAL Id : dumas-01275857, version 1



Arnaud Veret. La gestion du "back office" : conseils pour un futur pharmacien titulaire d'officine. Sciences pharmaceutiques. 2015. ⟨dumas-01275857⟩