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Master Thesis

Industrialisation des changements sur le système d’information de gestion de la clientèle EDF-SIMM

Abstract : The application SIMM currently manages all of the services dedicated to customer management and the relationship with the energy distributors. SIMM identifies small business and residential customers for all contracts with EDF. In addition, it facilitates the direct relationship between the distributor, the producer and the customer. The speed of its development is a result of changing technologies, but also regulations (trade of deregulation of electricity in Europe, 2003), whereas EDF previously had a geographic monopoly with trade, distribution and production of electricity in France.
Document type :
Master Thesis
Complete list of metadatas

https://dumas.ccsd.cnrs.fr/dumas-01420564
Contributor : Cnam - Service Commun de la Documentation - Bibliothèque Centrale <>
Submitted on : Tuesday, December 20, 2016 - 5:17:41 PM
Last modification on : Saturday, February 8, 2020 - 12:10:04 PM
Long-term archiving on: : Tuesday, March 21, 2017 - 2:45:35 AM

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  • HAL Id : dumas-01420564, version 1

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Citation

Alvaro Rodriguez. Industrialisation des changements sur le système d’information de gestion de la clientèle EDF-SIMM. Informatique [cs]. 2010. ⟨dumas-01420564⟩

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