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Master Thesis

Démarche qualité au sein d’un cabinet de géomètres-experts : entre valeur ajoutée, valeur juridique et exigence du client

Abstract : Surveying Companies are no longer limited to the property industry and invest in new markets thanks to complex technologies. Beyond the qualitative guidelines of measuring and the regulatory framework, the specific quality requirements for working as a surveyor are evolving towards a more customer satisfaction focused industry. In this context, a structured quality approach should be implemented by surveying companies. Looking at the changing practices of surveying companies, this dissertation establishes, from a Quality Management System based on ISO 9001 : 2015 , the challenges and opportunities which arise in terms of quality compared to the specificities of the profession.
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Master Thesis
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Jasmin Glandier. Démarche qualité au sein d’un cabinet de géomètres-experts : entre valeur ajoutée, valeur juridique et exigence du client. Sciences de l'environnement. 2016. ⟨dumas-01652263⟩

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