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Master Thesis

Une démarche qualité par la gestion des changements

Abstract : Garsys, the long-standing IT department of Zannier Group is increasingly aiming to become an independent IT company. In order to offer a certain level of service, the company is aiming to industrialise its internal processes, and to improve the management of the constant evolution of its customers' needs. The company's ultimate goal, is to obtain a certification which proves the organization's quality. To meet these challenges, the firm began a global quality process which started by a process of change management. This project was based on the ITIL standard's best practices. For this to succeed, employee involvement was essential from the very beginning. This report shows the various elements that were implemented to satisfy the project's requirements.
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https://dumas.ccsd.cnrs.fr/dumas-01806902
Contributor : Cnam - Service Commun de la Documentation - Bibliothèque Centrale <>
Submitted on : Monday, June 4, 2018 - 11:15:02 AM
Last modification on : Saturday, February 8, 2020 - 12:12:02 PM
Long-term archiving on: : Wednesday, September 5, 2018 - 12:43:41 PM

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2017.TH.Royo.Gaëtan.pdf
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  • HAL Id : dumas-01806902, version 1

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Gaëtan Royo. Une démarche qualité par la gestion des changements. Ingénierie, finance et science [cs.CE]. 2017. ⟨dumas-01806902⟩

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