Skip to Main content Skip to Navigation
Master Thesis

Ingénieur au support technique de Sybase

Abstract : This document describes the different tasks performed while providing the support for our customers including my contribution in solving the problems encountered during database migration. Sybase Products Middle East faced an information system that has become complex to maintain and should be updated, tuned and optimized to accommodate the changes in occupations with greater responsiveness and keep its reputation in the market as one of the best database and replication server provider on the international market. Different approaches have been adopted in dealing with incidents to provide a high level of customer satisfaction through the delivery of an effective technical support and trainings via emails, phone or on-site visits. These approaches in which I had a research, troubleshooting and analysis role will constitute an excellent opportunity to acquire good communication skills and be multitasking experience.
Document type :
Master Thesis
Complete list of metadatas

Cited literature [20 references]  Display  Hide  Download
Contributor : Cnam - Service Commun de la Documentation - Bibliothèque Centrale <>
Submitted on : Monday, September 3, 2018 - 10:33:47 AM
Last modification on : Saturday, February 8, 2020 - 12:02:02 PM


Files produced by the author(s)


  • HAL Id : dumas-01834938, version 1



Abdo Ragheb. Ingénieur au support technique de Sybase . Autre [cs.OH]. 2017. ⟨dumas-01834938⟩



Record views


Files downloads