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, III-1-e-La relation médecin-malade
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, III-2-d-i-Des mécanismes physiologiques et moteurs???????????????????????44
, III-2-d-ii-Les neurones miroirs et différentes aires cérébrales??????????????????, p.44
, III-2-d-iii-Une composante génétique????????
, III-2-d-iv-Intérêts de l'empathie dans la relation médecin-malade??????????????, p.45
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, Première étape : l'observation
, III-3-b-Deuxième étape : les émotions
, Troisième étape : les besoins
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48 III-4-a-Les quatre manières de recevoir un message ,
, III-4-b-Les évaluations masquées
, III-5-e-La différence entre stratégie et besoin
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, III-5-g-Derrière tout jugement ou critique se cache un besoin insatisfait
, III-5-h-La solution vient nous trouver
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, III-5-b-Les formations tout public
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, Verbatim avant l'initiation, Annexe, vol.3
, Annexe 4 : verbatim après l'initiation
, Annexe, vol.5
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