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Master Thesis

Mise en oeuvre d’une stratégie de résolution de problèmes. Étude des dysfonctionnements du processus maîtrise de la végétation : le cas de l’unité VOIE LOIRE

Abstract : As part of the "New R" strategic project, SNCF RESEAU is exploring strategies to achieve a high-performance network. Vegetation control is a major area of improvement for performance since vegetation is the source of major incidents. In order to provide concrete solutions to reduce these incidents, a problem-solving approach has been implemented within the LOIRE ROAD unit's vegetation control process. In order to identify and understand the causes of these dysfunctions, a diagnostic approach was implemented in this thesis using specialized tools (ISHIKAWA Diagram, QQOQCCP, and mapping). Then, in order to try to solve the most important dysfunctions and improve the overall performance of the process, a search for corrective actions was implemented through a benchmarking method (survey of successful practices). All the solutions are grouped together in an action plan. The first results of this approach show a lack of communication and clarity in the messages transmitted between actors, as well as a lack of management of the activity. An upgrading of each other's missions could allow the process to work better. The action plan developed is only a glimpse of the changes that will be made in this service from autumn 2019 to improve performance and thus improve the quality of the rail network in the Loire. The benefits of these changes are expected by 2020.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-02375484
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Submitted on : Friday, November 22, 2019 - 8:55:39 AM
Last modification on : Monday, July 6, 2020 - 3:38:27 PM
Long-term archiving on: : Sunday, February 23, 2020 - 12:41:04 PM

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  • HAL Id : dumas-02375484, version 1

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Étienne-Ferréol Foltzer. Mise en oeuvre d’une stratégie de résolution de problèmes. Étude des dysfonctionnements du processus maîtrise de la végétation : le cas de l’unité VOIE LOIRE. Sciences du Vivant [q-bio]. 2019. ⟨dumas-02375484⟩

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