R. Bibliographiques,

C. Bernard, Introduction à l'étude de la médecine expérimentale, 1865.

S. C. Panda, Medicine: Science or Art?, Mens Sana Monogr, vol.4, issue.1, p.38, 2006.

P. , F. Ethique, . Santé, and . Masson, , 2004.

L. Goff and J. , Les intellectuels au Moyen Âge. Paris : Seuil (Points, Histoire), 1985.

A. Clarke, Technosciences et nouvelle biomédicalisation : racines occidentales et rhizomes mondiaux, vol.18, pp.11-42, 2000.

G. Canguilhem and . Le, PUF (Quadrige), pp.91-156, 1991.

, Ethique & Santé, vol.1, pp.1-2004

F. Goupy, La médecine Narrative. Une révolution pédagogique

J. Sabin, The time it takes?' How doctors spend their time admitting a patient during the acute medical take, 2016.

K. V. Rhodes, T. Vieth, T. He, A. Miller, D. S. Howes et al., Resuscitating the physician-patient relationship: emergency department communication in an academic medical center, Ann Emerg Med. sept, vol.44, issue.3, pp.262-269, 2004.

B. Fontaine, La formation des médecins à la communication relationnelle comme outil d'amélioration du vécu de la maladie, 2018.

P. B. Patel and D. R. Vinson, Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial, Ann Emerg Med. juin, vol.61, issue.6, pp.631-638, 2013.

J. L. Mack and K. M. Fill, Factors associated with emergency room choice among Medicare patients, 1995.

D. Sicard, La rupture de confiance dans la médecin, une évolution contemporaine inéluctable ?

P. D. Logan, R. A. Schwab, J. A. Salomone, and W. A. Watson, Patient understanding of emergency department discharge instructions, South Med J. août, vol.89, issue.8, p.4, 1996.

. Spandorfer-j, . Karras-d, L. Hughes, and . Caputo-c, Comprehension of Discharge Instructions by Patients in an Urban Emergency Department, Ann Emerg Med. janv, vol.25, issue.1, pp.71-75, 1995.

S. N. Díaz, A. F. Martín-martín, I. R. Palmero, I. G. Hernández, J. A. Arias et al., Identificación de problemas de calidad en la información clínica a usuarios de un servicio de Urgencias hospitalario, Rev Clínica Esp. janv, vol.202, issue.12, pp.629-663, 2002.

A. Desme, N. Mendes, F. Perruche, E. Veillard, C. Elie et al., Understanding Influences Comprehension of Patients Admitted in the Observation Unit, J Health Commun. mai, vol.18, issue.5, pp.583-93, 2013.

L. Graff, C. Stevens, D. Spaite, and J. Foody, Measuring and improving quality in emergency medicine, Acad Emerg Med Off J Soc Acad Emerg Med. nov, vol.9, issue.11, pp.1091-107, 2002.

I. Press, Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care, J Healthc Qual. mai, vol.25, issue.3, p.47, 2003.

F. Perruche, J. Pourriat, and Y. Claessens, Satisfaction des patients consultant aux urgences, vol.13

D. Sur,

S. J. Welch and M. , Twenty Years of Patient Satisfaction Research Applied to the Emergency Department: A Qualitative Review, 2015.

N. Hureaux and E. , Patient sachant, médecin savant ?, 2012.

P. Louart and . Maslow, Herzberg et les théories du contenu motivationnel, p.18

A. Jaunait, Comment peut-on être paternaliste ? Confiance et consentement dans la relation médecin-patient, Raisons Polit, vol.11, issue.3, pp.59-79, 2003.

, Patient-Provider Communication in Chronic Illness: A Health Promotion Window of Opportunity | Article | NursingCenter

C. Juhnke, Clinical and service integration, Int J Integr Care, issue.12, 2012.

M. Pomey, L. Flora, P. Karazivan, V. Dumez, P. Lebel et al., Montreal model » : enjeux du partenariat relationnel entre patients et professionnels de la santé, Santé Publique (Bucur). 26 mars, vol.1, pp.41-50, 2015.

N. Lechopier, Patients formateurs ? Questions réponses

P. ,

D. Sur,

B. Audrey, C. Rémi, D. Jean-philippe, I. L. Estelle, M. Nathalie et al., Le patient expert dans les établissements de santé, p.42, 2013.

, What happens when patients know more than their doctors? Experiences of health interactions after diabetes patient education: a qualitative patient-led study | BMJ Open

J. Pols, Knowing Patients: Turning Patient Knowledge into Science. Sci Technol Hum Values, janv, vol.73, p.97, 2014.

P. White, D. P. Bahner, A. Fishman, J. Glinski, S. Khandelwal et al., The Effect of Information Delivery on Patient Satisfaction in the Emergency Department, Ann Emerg Med. sept, vol.46, issue.3, p.1, 2005.

D. A. Thompson, P. R. Yarnold, D. R. Williams, and S. L. Adams, Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department, Ann Emerg Med. déc, vol.28, issue.6, p.65, 1996.

. The, . Caring, . Comfort, . Patient, . In et al.,

J. C. Olsen and B. R. Sabin, Emergency Department patient perceptions of privacy and confidentiality, J Emerg Med, vol.25, issue.3, p.33, 2003.

M. Hojat, D. Z. Louis, K. Maxwell, F. Markham, R. Wender et al., Patient perceptions of physician empathy, satisfaction with physician, interpersonal trust, and compliance, Int J Med Educ. 14 déc, vol.1, pp.83-90, 2010.

S. Krishel and L. J. Baraff, Effect of emergency department information on patient satisfaction, Ann Emerg Med. mars, vol.22, issue.3, pp.568-72, 1993.

. Heritage-thediagnosticmoment and . Dochub,

D. Sur,

P. Starr, The Social Transformation of American Medicine: The Rise Of A Sovereign Profession And The Making Of A Vast Industry. 1982 e éd. Basic Books, 1982.

B. Hoffmann and J. Rohe, Patient Safety and Error Management, Dtsch Arzteblatt Int. févr, vol.107, issue.6, pp.92-101, 2010.

M. Prével, Référentiel de compétences d'un médecin d'urgence, p.106

C. Boguet and C. Ariot, Construction d'une échelle d'évaluation de la relation médecin-patient en médecine générale, p.97, 2014.

D. Sur,

J. Vlaeyen and G. Crombez, La psychologie de la peur et de la douleur, Rev Rhum. juin, vol.76, issue.6, pp.511-517, 2009.

D. Sur,