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Master Thesis

Perception des patients ayant bénéficié d'une téléconsultation en médecine générale : étude qualitative au centre de téléconsultation de Saint-Georges-de-Rouelley (Manche, 50)

Abstract : Introduction: Teleconsultation is increasing since its reimbursement has been generalized, and even more due to Covid19. Expansion of this new mean of consultation can not last in time without patients ‘acceptance. I have been focused on the teleconsultation center in Saint-Georges-de-Rouelley. Objectives: The main goal of my study was to collect patients’ feedback following a teleconsultation in General Practice. Additional goal was to highlight some ways of improvements for the dispositive and future projects of telemedicine. Method: A qualitative study by individual interviews half-directed has been carried out with 13 patients which did a teleconsultation at this center. A thematic analysis has been run independently by 2 researchers, then data processing by triangulation, until data became saturated. Results: The patients’ overall experiment is positive. They well welcomed the teleconsultation for which they see it as complementary of usual consultations. Advantages in terms of accessibility & comfort have been identified. The nurse being physically with them, connected tools quality and the fact of the project being locally implemented are working towards its acceptability. My study shows that relationship with doctor & patient is changing and that technical issues can be a source of anxiety. All patients are keen to renew the experiment. However, patients have underlined limits with teleconsultation in certain situations, mainly due to the lack of physical palpation by the doctor. Data security and loss of confidentiality are concerns expressed by the patients. Discussion: To enhance its quality & patients’ thrust towards it, the idea will be to offer training in teleconsultation to the Healthcare professionals and not to neglect material selection & internet network. Conclusion: The patients are satisfied & for the development of teleconsultation. Nevertheless, it will be useful for future projects to be very attentive regarding the protection of the relationship between the doctor and his patient which is the fundamental parameter of the medical relation. Other works could continue studying the impact of teleconsultation on the relationship between a doctor and his patient, and the triparty doctor patient nurse.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-03326905
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Submitted on : Thursday, August 26, 2021 - 3:40:32 PM
Last modification on : Tuesday, October 19, 2021 - 11:34:51 PM

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Marion Cortot. Perception des patients ayant bénéficié d'une téléconsultation en médecine générale : étude qualitative au centre de téléconsultation de Saint-Georges-de-Rouelley (Manche, 50). Médecine humaine et pathologie. 2021. ⟨dumas-03326905⟩

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