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Master Thesis

Motivations des patients qui postent un message sur un forum de santé en ligne : une étude descriptive qualitative et quantitative du forum de santé ‘Doctissimo’

Abstract : Introduction: for over 20 years and despite the development of new social networks, health forums have remained a privileged place for patients to exchange around health issues. This study researches the participants’ motivations to post a message in an online French Health Forum (called ‘Doctissimo’). Method: between 1st January 2017 and 31st December 2019, the first posts were recorded on the ‘Doctissimo’ health forum, in their initial format by a crawler. The transcripts were imported in the qualitative analysis software Nvivo. Two researchers codified the data until a theoretical saturation was obtained. Results: four categories of motivations were identified : 1) 'Requesting' allows the exchange of mainly medical information, or a feedback on experiences with the disease : 44.81%, 1722 codes ; 2) ‘Worrying, need for reassurance’ : 27.74%, 1066 codes; 3) ‘Self-expressing’ mainly enables catharsis leading to emotional liberation : 19.88%, 764 codes; 4) Community spirit is a central element to create an emotional support group : 7.57%, 291 codes. The relationship and the obstacles to a medical consultation are described. When mentioned, the relationship with a healthcare professional is generally marked by doubts, confusion, or a lack of information. Conclusion: patients log in to confront a community, they feel free and legitimate. Resorting to the information offered by the Internet is a way of reassuring themselves or of being confirmed in their own hypothesis/ provided by a health professional. Patients are looking for an immediate response.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-03547185
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Submitted on : Friday, January 28, 2022 - 12:33:56 PM
Last modification on : Tuesday, February 1, 2022 - 3:39:42 AM
Long-term archiving on: : Friday, April 29, 2022 - 8:21:10 PM

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Ambre-Laure Benazeth, Valentin Montane. Motivations des patients qui postent un message sur un forum de santé en ligne : une étude descriptive qualitative et quantitative du forum de santé ‘Doctissimo’. Médecine humaine et pathologie. 2021. ⟨dumas-03547185⟩

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