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Master Thesis

La démarche qualité et son management dans les établissements médico-sociaux : au service des pratiques professionnelles et de la bientraitance pour l'usager ?

Abstract : In an approach revolving around promoting individuals and in an effort to update social and medical support, the former being expected from the application of the 2002-2 law (January 2nd 2002), the people taken into care ought to benefit from the best array of services available. This legal injunction results from the growing focus on laws preventing institutional violence and abuse in effect since 1998. Under the current circumstances, research on the influence that management can have on the quality of the services offered by professionals is all the more interesting as it allows to tackle the sensitive subject of institutional violence; that research being fueled by people contributing their testimonies: What about the practical aspect of this project? How can active representation help prevent institutional violence? How can it improve the quality of care? There are two clearly defined variables that impacted the choice in methodology: institutional violence towards patients linked with the training of professionals so as to get them to adhere to the project. The main objective of this thesis lies in enhancing knowledge on how promoting quality services in social institutions and training professionals to that end, can help prevent violence.
Document type :
Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01061199
Contributor : Sefa Lille 1 <>
Submitted on : Friday, September 5, 2014 - 12:15:41 PM
Last modification on : Friday, January 10, 2020 - 12:44:01 AM
Long-term archiving on: : Saturday, December 6, 2014 - 11:10:29 AM

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  • HAL Id : dumas-01061199, version 1

Citation

Agnès Forzano Debast. La démarche qualité et son management dans les établissements médico-sociaux : au service des pratiques professionnelles et de la bientraitance pour l'usager ?. Education. 2014. ⟨dumas-01061199⟩

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