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Master Thesis

Critères d'évaluation de la qualité de la relation médecin-patient en médecin générale

Abstract : BACKGROUND:A good doctor-patient communication and interpersonal skills are a universal requirement for the quality of care in general practice. No grid of these skills is currently available and validated in France. This work was aimed, firstly, to define criteria for assessing the quality of the interpersonal relationship between doctor and patient from the perspective of GPs, and in a second step, to propose a grid of interpersonal skills within the general practice. METHOD: A literature review was conducted to identify the different grids already published. And qualitative research was carried out by five focus groups with general practitioners of Savoie, Haute-Savoie and Isère. Researchers conducted a thematic analysis of verbatim triangulation after the full transcript of the interview. RESULTS: 15 evaluation grids of the doctor-patient communication have been published in the literature. Data analysis has seven themes emerge, depending on the perspective of GPs: hospitality, general communication skills, empathy, the structure of the consultation, information and education for the patient, partnership and shared decision making, and the end of the consultation.CONCLUSION: This work has allowed us to develop a grid of 34 items. The proposed tool requires validation with experts and research agreement between its items and the perspective of patients.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-00984460
Contributor : Jean-Hugues Morneau <>
Submitted on : Monday, April 28, 2014 - 2:27:44 PM
Last modification on : Wednesday, July 15, 2020 - 8:58:04 AM
Long-term archiving on: : Monday, July 28, 2014 - 11:40:14 AM

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  • HAL Id : dumas-00984460, version 1

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Florian Guichard, Mélanie Philippe. Critères d'évaluation de la qualité de la relation médecin-patient en médecin générale. Médecine humaine et pathologie. 2014. ⟨dumas-00984460⟩

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