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Master Thesis

Évaluation du ressenti des proches de patients admis aux Urgences Adultes du CHU de Pointe-à-Pitre

Abstract : Introduction. The experience of patients’ families in Emergency Rooms (ER) has been largely ignored by researchers. The objective of this study was to evaluate the satisfaction of patients’ families at the Adult ER of the Pointe-à-Pitre University Hospital Center, and to solicit their point of view about the possibility of having a mediator, having psychological counseling in grave cases, and having a family waiting room to improve communication with caregivers. Material and method. This prospective, descriptive, and monocentric study was conducted between January and April 2017 at the Adult ER of the Pointe-à-Pitre University Hospital Center. A single interviewer randomly presented patients’ families with a questionnaire containing twenty single-answer questions and two numerical open-ended questions, until a statistically useful number of subjects was attained. Results.403 questionnaires were included. Patients’ family members were not satisfied with the information about the patient intake process 95% de [54-64]) with a 95% confidence index), and with information about the patients’ condition (34% [29-38]), while 39% [35-44] had no opinion. They were not satisfied with the availability of doctors (53% [48-58]) and paramedical staff (52% [47-57]). They were satisfied with the attention of medical (71% [67-76]) and paramedical staff (69% [64-73]). They found several proposals for the future to be useful: the presence of a mediator in the waiting room (91% [88-94]), a family waiting room (90% [87-93]) and psychological counseling in case of unfavorable prognosis or the decease of their loved one (73% [68-77]). Conclusion. Better delivery of information in the waiting room can be achieved through changes in the organization of staff and facilities, and could thus significantly improve the experience of patients’ families at the ER.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01697655
Contributor : Pointe À Pitre Bhu <>
Submitted on : Wednesday, January 31, 2018 - 1:58:07 PM
Last modification on : Monday, July 20, 2020 - 6:46:02 PM
Long-term archiving on: : Friday, May 25, 2018 - 4:33:33 PM

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Florian Duport. Évaluation du ressenti des proches de patients admis aux Urgences Adultes du CHU de Pointe-à-Pitre. Médecine humaine et pathologie. 2017. ⟨dumas-01697655⟩

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