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Master Thesis

Lien ville-hôpital : le point de vue des médecins généralistes du bassin chambérien-aixois

Abstract : Introduction: The city-hospital link is one of the weakest points of the care path in France and abroad. Measuring external correspondents’ satisfaction for health facilities is part of a quality approach. The challenge is to alert hospital physicians and general practitioners to their mutual implications in continuity and care quality. Material and Method: A single-site quantitative observational study was conducted with a sample of 279 liberal general practitioners from the health pool of the Centre Hospitalier Métropole Savoie (CHMS), on two sites, Chambéry and Aix-les-Bains, between January and February 2018. The link to a validated self-administered questionnaire online (SAPHORA-CE 2009©)) was sent by email. Results: 47% of questionnaires (n = 130) could be exploited. The overall satisfaction rate was 66/100. The lowest scores were assigned to discharge organization (41/100) followed by care access along with discharge summary (52/100). On this point, if general practionner mostly judged the content to be sufficient, they complained on excessive reception delays. The quality of care was the strong point of CHMS service delivery (69/100). The results were similar on both sites, in Chambéry and in Aix-les-Bains. Conclusion: this small local study finds congruant results with those of other similar studies. It could provide a practical basis for initiating a reflection on ways to improve communication and information transfer at the city-hospital interface in Savoie.
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Master Thesis
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Submitted on : Monday, April 9, 2018 - 5:36:58 PM
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  • HAL Id : dumas-01762208, version 1


Valérie Pernossi. Lien ville-hôpital : le point de vue des médecins généralistes du bassin chambérien-aixois. Médecine humaine et pathologie. 2018. ⟨dumas-01762208⟩



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