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Master Thesis

Management des connaissances au sein d’un site de production pharmaceutique, stratégies, outils et valeur ajoutée dans l’amélioration des procédés

Abstract : This thesis describes the place occupied by knowledge management in the pharmaceutical industry and its role as a facilitator in improving processes. The ICH guidelines allow the definition of knowledge management on a pharmaceutical level and highlight its relations with the Quality by Design, knowledge management, risk management and continuous improvement. We also find how companies can organize themselves to develop an effective knowledge management system based on the ISO 30401-2018 standard. As a matter of fact, organizations have capitalization methods and tools for managing information and knowledge. This thesis is also based on a knowledge capitalization project, that is the creation of quality documents which allow tracking and standardizing technicians maintenance practices. This practical application of knowledge management is carried out based on the steps of the MASK method. Photography was the main tool for collecting and transferring tacit knowledge. The critical analysis of knowledge related to maintenance activities demonstrates a reduction in the criticality of knowledge after the project’s completion. We also note that this work brings positive consequences to the company by creating working and training supports and by optimizing its processes thanks to a reduction in format changeover times and an increase in the TRS.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-02465361
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Submitted on : Monday, February 3, 2020 - 6:34:13 PM
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Florian Guiraud. Management des connaissances au sein d’un site de production pharmaceutique, stratégies, outils et valeur ajoutée dans l’amélioration des procédés. Sciences du Vivant [q-bio]. 2020. ⟨dumas-02465361⟩

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