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Master Thesis

L'impact du Lead Time sur la satisfaction client

Abstract : This dissertation was carried out as part of the Master 1 « Management of Logistics production and purchasing » at the IAE of Grenoble. The aim is to reflect on a very specific theme related to Supply Chain Management. Indeed, in view of the very particular circumstances that we are going through these days, this thesis is oriented towards a much more academic aspect where literature will be greatly exploited. This paper will therefore be organized around an issue to which we will provide an answer by insisting on the basic concepts taken directly from the literature. This will allow us to carry out both academic and theoretical work in order to deduce our own reflection. An opinion that will be justified with care and precision. The reading of this dissertation will therefore be mainly oriented on concepts and notions already founded, on the other hand, a part will be devoted to current events. This will allow us to make observations but also to compare the literature with the concrete aspects of the real world.
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Master Thesis
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Contributor : Grenoble Iae <>
Submitted on : Friday, March 19, 2021 - 10:12:33 AM
Last modification on : Monday, April 5, 2021 - 3:23:14 AM
Long-term archiving on: : Monday, June 21, 2021 - 8:55:47 AM


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  • HAL Id : dumas-02997599, version 1


Oliona Hustache. L'impact du Lead Time sur la satisfaction client. Gestion et management. 2020. ⟨dumas-02997599⟩



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