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Master Thesis

Étude des difficultés ressenties par les secrétaires médicales dans le processus de tri des motifs urgents de consultation chez l'adulte en cabinet de médecine générale

Abstract : Responding to requests for urgent or unscheduled care is a major issue in general medicine. The main objective was to study the difficulties experienced by medical secretaries in the management of reasons for consultation. The secondary objectives were to determine the frequency of the different types of urgent care in general practice, and to find the potential improvements in the request answer. An observational, cross-sectional and descriptive study has been carried out using an online form send to general practice medical secretaries in west Normandy. The medical secretaries’ most complex requests are chest pain, suicide risk and fall accidents for true emergencies, requests for a doctor’s fit note and depression for urgent care and reassessments of chronic treatments and certificate requests for felt emergencies. These difficulties were related to the patient's overall judgment about his consultation request, the intermediate positioning of the secretary between the patient and the doctor and the overloading of the schedule. A development of initial and continuous training in the practices could allow a better response.
Document type :
Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-03181644
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Submitted on : Thursday, March 25, 2021 - 5:42:29 PM
Last modification on : Tuesday, October 19, 2021 - 11:34:51 PM
Long-term archiving on: : Saturday, June 26, 2021 - 7:15:37 PM

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HUNTZINGER Charlotte.pdf
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  • HAL Id : dumas-03181644, version 1
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Citation

Charlotte Huntzinger. Étude des difficultés ressenties par les secrétaires médicales dans le processus de tri des motifs urgents de consultation chez l'adulte en cabinet de médecine générale. Médecine humaine et pathologie. 2020. ⟨dumas-03181644⟩

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