Skip to Main content Skip to Navigation
Master Thesis

Évaluation qualitative d'un courrier standardisé d'admission à l'hôpital

Abstract : AIM: To assess the quality of information provided by a referral form letter from primary care practitioners to a general hospital. POPULATION AND METHODS: This prospective study included all the referral letters written by a deputising service during 4 weeks: first 2 weeks were carried out on a headed note paper, while last 2 weeks on a structured form letter. Information contents in the 2 groups of letters were compared according to a list of criteria and sum up with an overall sum-score based on 16 specific criteria. RESULTS: 256 letters were gathered: 111 non-form letters and 145 standardized form letters. No decrease of information was associated with the introduction of form letters. We noticed: a significant improvement concerning the patient's social condition and autonomy (80% in form letters versus 12% in non-form letters), medications, general practitioner's name and recipient's identification; satisfying results for examination findings, past and current medical history in both 2 groups, but significantly more in form letters; a huge difference concerning the severity of illness (95% versus 5%) thanks to a grade scale. Form letters had higher sum-score than non-form letters: 13,4/16 versus 9,2/16. CONCLUSION: Structured form letters improve the quality of referral letters. Their use had to be encouraged to enhance medical communication.
Document type :
Master Thesis
Complete list of metadata

Cited literature [29 references]  Display  Hide  Download
Contributor : Jean-Hugues Morneau Connect in order to contact the contributor
Submitted on : Wednesday, October 12, 2011 - 2:32:08 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:16 AM
Long-term archiving on: : Friday, January 13, 2012 - 3:06:01 AM


  • HAL Id : dumas-00631431, version 1
  • PPN : 155598333


Anne-Claire Kong Win Chang. Évaluation qualitative d'un courrier standardisé d'admission à l'hôpital. Médecine humaine et pathologie. 2009. ⟨dumas-00631431⟩



Record views


Files downloads