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Master Thesis

Évaluation de la satisfaction des soins en pédopsychiatrie par les enfants hospitalisés et par leurs parents

Abstract : Objective : The objective of this preliminary study is to assess and compare the care satisfaction levels of children and their parents by using two versions of an original multidimensional survey. Methods : The two versions of the satisfaction survey we created, were handed out to the participants during the last week preceding the discharge. The children' version of the survey had 78 open questions and 4 closed questions, the parents' version has 55 open questions and 3 closed questions. 31 questions were common to both versions. The 4 components of the satisfaction were the functioning of the service, the patient-caregiver relationship, the therapeutic interventions and the global satisfaction. Results : During one year, 38 children took part into the study. We collected 35 children' questionnaires and 25 parents 'questionnaires. In 20 cases, the answer came from both the children and the parents. Children and their parents were very satisfied with their care. We did not identify significant differences between the answers of children and parents except for the open questions where opinions differed slightly on specific aspects of hospitalization. Discussion : this study demonstrates that children are competent to evaluate their care. However, even if the assessment of satisfaction with care differs only slightly between children and their parents, these results show that we cannot limit the care assessment by parents and these differences have to be explored systematically.
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Master Thesis
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Submitted on : Wednesday, September 12, 2012 - 12:04:48 PM
Last modification on : Tuesday, May 11, 2021 - 11:36:16 AM
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  • HAL Id : dumas-00731216, version 1
  • PPN : 163967881


Élisabeth Ijaouane. Évaluation de la satisfaction des soins en pédopsychiatrie par les enfants hospitalisés et par leurs parents. Médecine humaine et pathologie. 2012. ⟨dumas-00731216⟩



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