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Master Thesis

Étude et mise en place d’un Système de Management Intégré et Certification ISO pour les services d’infrastructure globaux d’un groupe pharmaceutique

Abstract : Our economy is globalized, changes are important. This leads to an intense competition, an increase of risks and of requirements from interested parties. Sanofi has developed a new growing model. For its IT Infrastructures, ambitious programs are being carried out on all dimensions in order to increase their quality, their contribution to value creation and to reduce their costs. The IMS and the ISO certification provide a relevant response to this problem by offering a global and common framework supporting activities based on the company’s strategy and best professional practices in the fields of quality, services, security and environment. They help to make the targeted operating model operational, tackle the strategic certification stake and enable to compete with the best IT service providers. When established in a pragmatic manner and supported by a change management approach involving all employees, the IMS focuses all efforts on the real stakes, initiates the continual improvement process and speeds up the transformation. The outcome of the IMS is a management dashboard made with indicators allowing the steering of the organization’s performance and to reach excellence.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01108507
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Submitted on : Thursday, January 22, 2015 - 6:43:41 PM
Last modification on : Saturday, February 8, 2020 - 12:10:04 PM
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  • HAL Id : dumas-01108507, version 1

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Thomas Heuvelmans. Étude et mise en place d’un Système de Management Intégré et Certification ISO pour les services d’infrastructure globaux d’un groupe pharmaceutique. Réseaux et télécommunications [cs.NI]. 2012. ⟨dumas-01108507⟩

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