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Master Thesis

La mise en place d'un outil ITSM à la Direction des systèmes d'information du Conseil général du Loiret

Abstract : ITSM (Information Technology Service Management) is an approach of information technology management oriented “services” and based on good practices of ITIL library. This project of ITSM solution’s acquisition and implementation for the Information Technology Direction of the General Council of Loiret inscribe itself into improvement of given services by the community for the intern or extern users. It consisted on working on the definition of functional specifications of an ITSM tools and on its acquisition modality and on the definition of process management of incidents and its implementation in the chosen solution. This last aspect requires making sure of the quality of the data during the resumption of the information of the former software package.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-01240429
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Submitted on : Wednesday, December 9, 2015 - 11:26:31 AM
Last modification on : Monday, October 19, 2020 - 10:56:09 AM
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  • HAL Id : dumas-01240429, version 1

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Christophe Bolivar. La mise en place d'un outil ITSM à la Direction des systèmes d'information du Conseil général du Loiret . Génie logiciel [cs.SE]. 2013. ⟨dumas-01240429⟩

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