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Master Thesis

Étude de l’impact d’une session d’accueil et d’information aux outils informatiques des nouveaux internes au CHU de Bordeaux

Abstract : Background: healthcare organizations welcome a large number of new residents twice a year. Their aim is to maintain good patient management despite high turnover, and for this reason to be able to acclimate them into the social and performance aspects of their new job. We have tested at Bordeaux University Hospital an onboarding welcoming meeting to optimize resident reception. Onboarding is the term used for orientation or organizational socialization where new employees acquire the necessary knowledge, skills, and behaviors to fit in with a new company. Onboarding programs could also help retain future doctors at public hospital. This study aimed to test whether a welcome meeting on first day of employment improves knowledge in term of informatic, medical and human resources and what is their perception of this welcome. Methods: this prospective observational study covered four different groups of residents over a four-year period. A first on-line questionnaire was sent to all residents working at Bordeaux University Hospital before implementing the welcome meeting in October 2013. The second one was sent after the first welcome meeting in December 2013. The third one was collected 2 years after among new residents, and the last one in May 2017 after the meeting among new residents. Results were compared using a Chi2 test. Results: there was a significant difference between the first 2 groups regarding the knowledge of clinical aid documents and about human resources issues. The reception was better assessed after the implementation of the meeting, with 44.7% in the first group judging it was good and very good, compared to 74.4% in the second group (p <0.001) and 81,7% in the fourth group (p<.0.001 compared to first group). Bordeaux hospital has become a place where residents want to work for 60% of them. Discussion: implementation of a welcoming meeting is therefore effective on the information of the residents and their perception of the public hospital. These results emphasize the need for continued action in term of welcoming and could be completed with a long term professional support of new residents.
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Master Thesis
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Contributor : Bu Carreire Université de Bordeaux <>
Submitted on : Monday, October 30, 2017 - 4:28:10 PM
Last modification on : Tuesday, November 7, 2017 - 4:22:12 PM
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Marion Berrouet. Étude de l’impact d’une session d’accueil et d’information aux outils informatiques des nouveaux internes au CHU de Bordeaux. Médecine humaine et pathologie. 2017. ⟨dumas-01593141⟩



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