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Master Thesis

Quel est le vécu des médecins généralistes quand il leur est demandé de remplir des documents socio-administratifs ?

Abstract : Background: General Practitioners (GPs) in France have to fill in socio-administrative forms for their patients as part as their medical activity. These administrative tasks are described as a burden but there has been no survey up to now studying GPs’ experience. This survey aimed at exploring how GPs experiment filling in socio-administrative forms for their patients. Method: Qualitative survey through comprehensive individual interviews conducted with GPs in mainland France and overseas territories. The data were analyzed using the theory of empirical research. Results: Eleven GPs were interviewed from February to May 2019. All the GPs agreed on saying that administrative work was not interesting, time-consuming, complicated, and downgraded. They chose to experience it in a good way or a bad way according to the role and representations that defined them as well as the moral values that framed them. Those who felt protective and empathetic towards their patients were more likely to have a better experience considering the consequences that those forms involved for their patients- both social and financial consequences. Their experience was also based on the relationships between GPs and other healthcare actors, among which the French social security system, their peers... Of course their relationships with their patients impacted that experience- being a cause as well as a consequence. Conclusion: GPs’ experience was a rich, a complex and a mixed one which relied on multiple factors involving the GPs, their representations and also external factors. It would be interesting to study those factors, both internal and external and to evaluate more widely and in a quantitative way this experience so as to establish better working conditions for GPs.
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Master Thesis
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Submitted on : Friday, May 29, 2020 - 2:04:53 PM
Last modification on : Thursday, October 15, 2020 - 3:02:35 PM


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  • HAL Id : dumas-02650444, version 1


Sandra Rouault. Quel est le vécu des médecins généralistes quand il leur est demandé de remplir des documents socio-administratifs ?. Sciences du Vivant [q-bio]. 2020. ⟨dumas-02650444⟩



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