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Master Thesis

Recherches des indicateurs de qualité de service du transport public à Belgrade et l’indication des actions possibles à l’avenir

Abstract : Companies managing public transport in Belgrade decided to research the quality of service in public transport. This report aims to present that research. Research includes all modes of public transport in the capital of Serbia. The objective was to sort and evaluate indicators of the quality of service of different modes of transport. The survey method is used to take into account the needs and expectations of customers. This study seeks to propose the improvement of the subsystems of public transport in Belgrade going in the direction of greater respect the needs and expectations of customers.
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https://dumas.ccsd.cnrs.fr/dumas-02912753
Contributor : Centre de Documentation Laet <>
Submitted on : Thursday, August 6, 2020 - 3:56:47 PM
Last modification on : Saturday, April 10, 2021 - 3:32:33 PM

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Mémoire_Borka_ZUNIC.pdf
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  • HAL Id : dumas-02912753, version 1

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Borka Žunić. Recherches des indicateurs de qualité de service du transport public à Belgrade et l’indication des actions possibles à l’avenir. Gestion et management. 2012. ⟨dumas-02912753⟩

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