Skip to Main content Skip to Navigation
Master Thesis

Utilisation de la communication non verbale par les médecins généralistes en consultation de médecine générale

Abstract : Background: good communication skills are integral to successful doctor–patient relationships. Communication may be verbal or non-verbal. Non-verbal communication is known to have an effect on patient satisfaction. There is a lack of studies concerning the use of non-verbal communication in primary care, and especially by general practioners. Aim: the aim of this study was to explore the motivations of general practioners to use non-verbal communication in consultations. Method: qualitative study in urban and semi-rural areas of Provence-Alpes-Côte d'Azur (PACA) region, France. Design and setting: general practitioners (GPs) were recruited by snowball sampling or at random. Data were collected by semi- structured interviews and subjected to constant comparative qualitative analysis. Results: non-verbal communication was omnipresent during primary care consultations. It was used in response to different elements; It was affected by the type of consultation, the practitioners’ and patients’ personal characteristics, and the normal medical and communication strategy. GPs used non-verbal communication, in what they called “complex consultations”, consultations with pejoratives overtones, and found they lack non-verbal clues during tele-consulting. Non-verbal communication helped them as a communication tool, to exchange information, and create positive relationship with the patients. Finally, on the one hand GPs perceived non-verbal communication as a simply spontaneous reaction but on the other saw value in understanding and improving it. Conclusion: though non-verbal communication was everywhere in primary care consultation; it was experienced as ‘automatic’ by GPs and they did not give real consideration to its importance. A training programme would be beneficial in improving doctor-patient relationships and, consequently, patient care. There is therefore a need to explore how to raise awareness amongst GP’s on the importance of non-verbal communication.
Document type :
Master Thesis
Complete list of metadata
Contributor : Bibliothèque Universitaire de Médecine Nice Connect in order to contact the contributor
Submitted on : Monday, June 7, 2021 - 3:45:10 PM
Last modification on : Wednesday, November 17, 2021 - 3:22:22 AM


Files produced by the author(s)


  • HAL Id : dumas-03252218, version 1


Charlynes Dessout. Utilisation de la communication non verbale par les médecins généralistes en consultation de médecine générale. Médecine humaine et pathologie. 2021. ⟨dumas-03252218⟩



Record views


Files downloads