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Master Thesis

La démarche qualité appliquée au prêt d’outils de médiation de la Bibliothèque d’Alsace

Abstract : Departemental libraries support and guid local public libraries towards cultural action policies. The Library of Alsace put quality management into practice to optimize its ressources, increase performance and offer a greater quality service to libraries. Following a diagnosis of the process of lending of cultural mediation tools, the BdA is working to improve this process.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-03407611
Contributor : Uga Ufr Arsh Connect in order to contact the contributor
Submitted on : Thursday, October 28, 2021 - 3:31:14 PM
Last modification on : Friday, January 28, 2022 - 3:44:04 AM
Long-term archiving on: : Saturday, January 29, 2022 - 7:41:19 PM

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Haberstroh Garance - La démar...
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Garance Haberstroh. La démarche qualité appliquée au prêt d’outils de médiation de la Bibliothèque d’Alsace. Sciences de l'Homme et Société. 2021. ⟨dumas-03407611⟩

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