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Master Thesis

Pour une vision au-delà de la labellisation : la démarche qualité comme levier de management et de transformation d'une école de langues

Abstract : This master’s thesis questions the stages and the purpose of the FLE quality approach implemented in a language center. The aim is to demonstrate that if the changes it creates are followed up daily and its functions and goals are known and shared by all staff it will, in the long term facilitate day-to-day management and assure the high performance of the company. Thus, this project seeks to highlight the importance of participative management to improve the performance of the company and the satisfaction of the learner-client. Indeed, the principle of the continuous improvement of quality management must be able to establish a quality culture shared by all the members of the structure. Finally, the main goal is to propose ways to perpetuate a quality culture within a language center.
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https://dumas.ccsd.cnrs.fr/dumas-02517864
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Submitted on : Tuesday, March 24, 2020 - 6:17:33 PM
Last modification on : Friday, October 23, 2020 - 4:40:58 PM

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  • HAL Id : dumas-02517864, version 1

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Amanda Nowosad. Pour une vision au-delà de la labellisation : la démarche qualité comme levier de management et de transformation d'une école de langues. Linguistique. 2019. ⟨dumas-02517864⟩

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