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Master Thesis

Perception des professionnels de santé et du social concernant l’utilisation de la plateforme PAACO pour la communication entre ville et hôpital : Étude qualitative sur le territoire Haut Béarn et Soule

Abstract : Introduction: in recent years a good number of studies have shown the shortcomings in terms of communication between the city's health professionals and those in hospitals. At a time when e-health is developing more and more, new digital tools are appearing, such as PAACO/Globule. This emerging software is proposed to the different health professions to improve exchanges. The objective of our study was to collect and analyse the perception of health and social professionals regarding the use of PAACO/Globule for communication between city and hospital. The secondary objective was to identify the accelerators and brakes regarding the use of this tool. Method: qualitative study by semi-directed individual interviews. Collection made from medico-social professionals from the Haut-Béarn and Soule territory, practising in the town or in the hospital, having had at least one patient for whom PAACO/Globule was used to exchange between the town and the hospital. Results: 13 interviews were conducted. Users seem to appreciate the arrival of a new communication tool, which has the advantage of being portable and allows them to choose when to use it. The interviewees mention the ease of use, the speed of exchanges between various professions. However, faced with a slow deployment in hospitals, they doubt that this new tool will be adapted to hospital practice, fearing in particular a chronophagy and a lack of interest on the part of hospital professionals. They also deplore the lack of correspondents, which hinders its deployment both in the city and in the hospital. Discussion: so far PAACO has not brought about any significant improvement in communication between town and hospital. However, users hope that it will allow better management of returns home and already appreciate it for communication between health professionals in the city.
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Master Thesis
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https://dumas.ccsd.cnrs.fr/dumas-03222563
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Submitted on : Monday, May 10, 2021 - 12:28:05 PM
Last modification on : Thursday, July 8, 2021 - 3:16:00 AM
Long-term archiving on: : Wednesday, August 11, 2021 - 7:20:44 PM

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Juline Agnelli, Kévin Lavigne. Perception des professionnels de santé et du social concernant l’utilisation de la plateforme PAACO pour la communication entre ville et hôpital : Étude qualitative sur le territoire Haut Béarn et Soule. Médecine humaine et pathologie. 2021. ⟨dumas-03222563⟩

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